I am writing to lodge a complaint against your website www.sportsbet.io. On 04/05/2024, I made a deposit of 10,000 USDT into my account with the username "< username removed >". However, when I tried to start betting, a message stating "insufficient balance" appeared, preventing me from playing.
Furthermore, I have noticed that withdrawals from my account have been disabled, meaning that I am unable to access my money, whether to play or to withdraw my winnings.
This situation is of great concern to me, as this sum represents a significant portion of my finances and it is crucial for me to be able to access it. I kindly request you to unblock my account and allow me to withdraw my money without further delay.
I am willing to provide all necessary information to ensure that my request is processed as quickly as possible. Please be informed that I will do everything in my power to seek justice in this matter and I will not hesitate to involve the relevant authorities if needed.
Thank you in advance for your attention to this matter, and I look forward to receiving a response from you as soon as possible.