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Cherry Casino - So slow on a withdrawal request

解決済み

苦情情報

係争中のカジノ

チェリーカジノ

€ 11000

投稿日 2016年10月28日

I have had an account at Cherry Casino for more than a month now and have made regular deposits. Outside of this delayed payment issue, they seem like a great casino with a fresh look and feel.

On October 21, I made a deposit of 300€ from my credit card and played the slots with that real deposited money. I ended up winning a balance of 8420€, which I decided to withdraw after I stopped playing. On the length of the withdrawal process, Cherry Casino states on their site: “We will do our utmost to process any withdrawal as quickly as possible and usually they are cleared within 24 hours, but it could take as long as 72 hours depending on workload.” My withdrawal has now been pending for more than 6 days after all requested documents have been approved.

After more than 72 hours had passed, I contacted the casino support on October 25. The Cherry Casino support is very kind and quick to respond but unfortunately they have not been able to tell me when my money will be transferred. The first explanation was that there is a technical issue regarding my withdrawal and their technical department is working on solving the issue as soon as possible. Since then, the delay reason has changed to an ongoing security check and they have told me that as soon as that is completed, the money will be transferred. I respect security checks, but there has been enough time for Cherry Casino to complete the process.

I hope this issue can be resolved quickly and I kindly ask for Cherry Casino to complete the withdrawal and transfer the 8420€.

投稿日 2016年10月28日

Dear Askgamblers, Dear CherryCasino,

I would like to post an update on this issue. After submitting my initial complaint, I decided to cancel my earlier withdrawal of €8420 that had been pending for a week. I enjoyed playing the great slots at CherryCasino and was lucky enough to win some more, ending up with a balance of €11217,1.

I have now placed another withdrawal request in the amount of €11000. CherryCasino, I kindly ask you to process this withdrawal swiftly. After I have received the payment, we can close this complaint and I will then be happy to recommend your casino for a great playing experience.

投稿日 2016年10月31日

I have today received the payment in full. This complaint can be closed. Thank you to everyone who have been involved in resolving this quickly, I appreciate it.

投稿日 2016年10月31日

Dear Goldfish,

We are glad to hear you received your balance. Apologies once again for the delay. We hope that you continue to play with us.

Kind regards,
CherryCasino

AskGamblers
投稿日 2016年10月31日

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

チェリーカジノ 苦情

  • 7 / 10 解決済み
  • 2日 平均レスポンス
  • 1週間 平均苦情ライフ
  • 4,843 USD 平均額

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