SlotWolf Casino - Withdrawal status pending 5 days already

Dear @Sensono,

The AskGamblers Complaint Team is kindly asking you to update your complaint accordingly and clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

21/03/2023 I made a withdrawal via minfinity at first they told me to verify the documents, the documents were verified and approved by the slotwolf team, however my withdrawal status is still pending, after contacting the slotwolf employee I received a reply that the problem is on the provider's side and that I have to wait a while more it's been 6 days the problem has not been solved. I can't get any specific information, if I ask a simple question the answer is always the same i.e. 0 specific information what is happening with my money, Slotwolf claims that the problem is on the provider's side so I canceled the withdrawal today and tried another method of withdrawal (instant bank ) but the payment still hasn't been processed. I am attaching all chat conversations

Hi Sensono & AskGamblers Team!

After investigating the case, I can confirm that we had multiple cash out attempts which have not been approved by the payment provider.
In the meantime, a manual cash out was processed successfully and should arrive shortly on the bank account.

We apologise for the delay in this regard! In any case, we are happy that the issue has been resolved.

Respectfully,
Team Slotwolf

Dear @Sensono,

The AskGamblers Complaint Team is kindly asking you to clarify the total amount of the disputed withdrawal request/s and let us know in a timely manner if you have received the payment/s.

Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.