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SlotsPalace Casino - Delayed payment for one month now

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係争中のカジノ

スロットパレスカジノ

$ 632

投稿日 2022年12月12日

I've been waiting my withdraw about 1 month. They just bullying me about documents and say like "sent it to email" then "sent it to site" and never accept it.

My withdraw is 632€. Last time I complain this in live chat they said that my documents is still under review but nothing is happen in 2 weeks.

投稿日 2022年12月13日

Dear Customer,
Thank you for reaching out.
First and foremost, we would like to apologise for the delay caused during the verification process.
Yesterday, we requested a document from you via email in order to continue the verification process. We will make sure to check it with priority once sent. Thank you in advance!
Best regards,
Slotspalace.com

AskGamblers
投稿日 2022年12月16日

Dear @ahonkanen432,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if the required verification paperwork has already been sent to the SlotsPalace Casino team accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process. Should you refuse sending the required verification paperwork or fail to update your complaint in a timely manner, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body.

Thanks for your cooperation.

スロットパレスカジノ 苦情

  • 6 / 6 解決済み
  • 1日 平均レスポンス
  • 1週間 平均苦情ライフ
  • 785 USD 平均額

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