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Slotella Casino - Fatal backend transaction history bug

未解決

苦情情報

係争中のカジノ

スロテラカジノ

€ 8507

投稿日 2022年12月20日

Casino has a fatal back on their backend. Any microgaming slot you may play it gets recognised as Immortal Romance microgaming slot on their backend. Immortal Romance is one of the few restricted microgaming slots on casino bonus wagering.

If you play ANY microgaming (not restricted by bonus terms) slot on this casino it will look like on their backend as you where playing Immortal Romance, in case you played with a bonus that looks like breaching the bonus terms even if you didn't.

They will remove the bonus and all of your winnings after you complete wager and they will claim that you played the forbidden slot immortal romance. After 10 emails I was offering explanation and video evidence about their site bug they replied to me 12 days ago they are looking at my case and responsible departements will contact me back. After that they do not provide us with any kind of reply to the polite emails I send every other day to check the process of my case. The bug is still there affecting anyone playing with bonus on the site. I tried yesterday to play a new microgaming slot on the site (with lower minimum bet than immortal romance) and it still gets reflected as immortal romance on their transaction history backend even if it a new microgaming game (released 2 days ago).

I have video evidence I can send you link privately. I also have screenshots of trancation history playing microgaming games with lower bet than immortal romance (minimum bet on immortal romance on slotella.com is 0.30 cents) but still gets reflected as immortal romance on their transaction history.

I have good faith that casino will fix the problem and get my 8507 EUR back to my account for withdrawal, but having no reply for 2 weeks makes me anxious!

投稿日 2022年12月21日

Casino just processed the withdrawal request I placed 3 days ago about my original deposit!

投稿日 2022年12月21日

I still have no update about my winnings!

AskGamblers
投稿日 2022年12月24日

Dear Slotella Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

スロテラカジノ 苦情

  • 2 / 8 解決済み
  • 3日 平均レスポンス
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