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Simple Casino - Account closure and confiscated huge win

未解決
苦情情報
係争中のカジノ シンプルカジノ
理由 アカウント閉鎖
$ 90000
投稿日 2020年9月7日

Hello AskGamblers team.
This is the my second complaint about the same case, since my first complaint that got rejected I've tried to gather as much information as I could about my case which is a fund confiscation and an account closure.The funds/money that I won and got taken from my account were around 90.000$ and I am not able to show you the withdraws and deposits that I've made with Simple Casino because they instantly removed the access to my account after I won that money through Dead or Alive 2 with a 9$ bet and tried to withdrew them. I am attaching some screenshots of my emails with Simple Casino and also the screenshot i have from my phone which shows the winning amount and the casino i was playing. I was on the veirification progress with SimpleCasino and shortly after they've sent me another email saying that I violated some of the casino's TOS, accusing me of three violations and two of them were not even accurate. However the third one is about the country and this is pretty serious, they are stating that the access to simple casino from greece is prohibited and not allowed, but I could not find in their ToS any fact that states that and their gaming services is based in Malta and Greece is allowed in Malta's gaming services and also here on Ask Gamblers it is clear that players from greece are allowed to play in Simple Casino. I'd like to ask for your help about my case because it is a huge amount of money that are not letting me withdraw and also they are not letting me play in their casino. Here are the screenshots : (attachments below)
I am waiting for a response to my complaint or an email if there are not much evedence about my case but I can not give any more information since everything else was on my simple casino account and now they've removed the access to it (from me), any other information regarding deposits/withdraws are on my PayPal but if you contact Simple Casino I am guessing that they would show you my whole betting/transaction history.

Kind regards,
Arsenios.

AskGamblers
投稿日 2020年9月12日

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

AskGamblers
投稿日 2020年9月17日

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.