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Shuffle Casino - Withdrawal Stuck in shuffle

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苦情情報

₹ 558.27

1ヶ月前

My withdrawal got stuck on "in Review" and I am not getting an exact reply from live support. They kept saying that my account would be reviewed by the compliance team manually and that's getting nowhere. I had already completed all my verifications that were asked by the live support, but still they are replying the same and sometimes they don't even reply.

So I want Casino to process my withdrawal as soon as possible.

AskGamblers
1ヶ月前

Dear Shuffle Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

1ヶ月前

Hi there - can the complain please provide their username or email associated with their account? I'd be happy to look into that for them.

AskGamblers
1ヶ月前

Dear Shuffle Casino,

Kindly note that the player's registered username and email with your casino could be found within the notification email sent by our complaint system automatically. To avoid losing time, however, we have just sent these manually in a private message.

Please confirm you have received the requested data and keep in mind that in case you fail to respond within the given timeframe we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

1ヶ月前

This users withdrawals were all processed 3 days ago. There is nothing pending on the account.

I'm really not sure what the user is complaining about.

1ヶ月前

Thanks for your help.
I had lost access to my account that's why I wasn't able to reply you.
I had finally received my Money and I can continue gambling on shuffle.

AskGamblers
1ヶ月前

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

シャッフルカジノ (Shuffle Casino) 苦情

  • 20 / 28 解決済み
  • 2日 平均レスポンス
  • 1週間 平均苦情ライフ
  • 5,898 USD 平均額

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