Shuffle Casino - Withdrawal of 1000 USDT delayed for weeks with no response

Dear Shuffle Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Hello! We are reviewing this players betting activity as it has been flagged for integrity reasons. As soon as our investigation is complete, we will be able to advise on next steps.

Is this some kind of joke? First you tell me you're manually verifying my identity, now you're saying you're checking my bets — it seems like you're just dragging out the process to avoid paying me!!! I placed two tennis bets — what could possibly take a whole month to check?!

Hi wazbaz123, our team has requested that you complete further verification, please check your email for further information, thank you.

I sent you my bank statement

We apologise for the delay, your betting activity is being investigated for possible integrity violations.

Our platform has strict risk and integrity monitoring systems in place to ensure a fair betting environment for all users. In this particular case, multiple red flags were triggered, including:

Unusual and significant odds movements on a specific market

A large volume of bets placed by users previously flagged for suspicious betting patterns

Betting activity that strongly deviated from historical norms for this type of event

As part of our terms and conditions, which all users agree to upon registration, we reserve the right to temporarily restrict or investigate accounts where there is a strong indication of potential market manipulation or betting irregularities.

Please note that due to the sensitive nature of ongoing integrity investigations, we are not able to disclose specific evidence publicly. However, this matter is under internal review and, where applicable, will be escalated to relevant third-party integrity bodies or regulators.

I would like to express my concern regarding the current investigation of my account. Specifically, I am struggling to understand how placing a bet on the world’s top-ranked tennis players — Jannik Sinner and Carlos Alcaraz — with a positive handicap during one of the most reputable tennis tournaments could be considered suspicious. Similarly, a bet on a doubles match at odds of 1.55 hardly seems unusual or irregular.

To clarify, I have only ever placed two bets on my account — the ones described above. Given this limited and reasonable activity, I find it difficult to understand the basis for any suspicion of misconduct.

I respectfully request that my funds be released in a timely manner, as I believe there has been a misunderstanding. I would appreciate a fair and transparent resolution to this matter

Hi wazbaz123, after further review our provider has determined that one of the matches you bet on was confirmed to have serious integrity violations.

As a result, that bet has been voided.

You may withdraw your remaining funds.

Dear @wazbaz123,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

I want to start by saying I’m grateful to the AskGamblers team for reopening my complaint, I really appreciate your help. I still don’t understand why Shuffle Casino decided to void my bet on the tennis doubles match Aboian L / Casanova H vs Huertas Del Pino C / Huertas Del Pino Cordova A. I placed this bet normally on top tennis players with odds of only 1.55, so what rule did I break? If they can cancel this bet without any valid reason, should they refund my other bets too, like the one on Sinner vs Alcaraz? It just doesn’t make sense. I believe my bet was fair and followed all the rules, so I’m asking for a clear and reasonable explanation because right now it seems completely unfair.

Hi wazbaz123, our provider informed us that the match had serious integrity concerns. As a result, the bet was voided. Please note that per our terms of service:

In the event that a match is suspected of being fixed, manipulated, or otherwise compromised, Shuffle reserves the right to withhold settlement of any affected bets until a full integrity review has been completed. This process may require extended time depending on the nature and scope of the investigation, including the involvement of official sporting bodies or regulatory authorities. If, upon conclusion of the investigation, a match is determined to have been fixed or its integrity otherwise compromised, Shuffle reserves the right to void any and all bets related to that event, regardless of whether the outcome had been decided at the time of bet placement or settlement.

Shuffle may also void bets at its sole discretion where credible suspicion of manipulation exists, even in the absence of official confirmation.

Shuffle reserves the right to withhold any payouts pending the completion of integrity checks on a match. Payouts may be delayed or denied if there is any suspicion or evidence of manipulation, fraud, or violation of match rules or platform policies.

Shuffle may, in its sole and absolute discretion, decide to suspend betting on a market at any time (even if such suspension is earlier than anticipated by the Market Title or match situation). In the interests of maintaining integrity and fairness in the markets, Shuffle may also void certain bets in a market or void a whole market in its entirety.

Dear @wazbaz123,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Dear AskGamblers Team,

Every bookmaker has such rules, but they must provide clear evidence to justify their actions. They have not provided any proof to support their claims. With this kind of logic, they could void any bet they don’t like - but that’s not how it should work.
I kindly ask the askgamblers team not to close this complaint until Shuffle Casino provides clear and solid evidence for their decision.

Dear Shuffle Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player. Please make sure to state all the relevant casino and/or promotional terms that you believe have been breached by the player, if any. Please send required information to suppor­t@a­skg­amb­ler­s.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.