Shuffle Casino - They wont process my withdrawal and wont reply to emails

Hi Roubentexas, our provider has alerted us to the fact that you have bet on a match with serious integrity concerns. We note that this is your only bet on sports and our team has determined that you created your account with the sole intention to bet on this fixed match.

As a result, we are not able to process any withdrawals for your account and it has been closed permanently. Please refer to our terms of service for more information:

https:­//s­huf­fle.co­m/i­nfo­/terms

i bet on a match that won. It was my first bet on your site after googling about your site and signing up! My sole intention was to win my bet which I did successfully! That does not give you the right to steal my winnings & deposit after I went through the verification process successfully! I demand a refund of my funds or I will take this further. I see a lot of complaints on here with your site and I regret signing up

Dear Shuffle Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player. Please make sure to state all the relevant casino and/or promotional terms that you believe have been breached by the player, if any. Please send required information to suppor­t@a­skg­amb­ler­s.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

This matter has been re-escalated to the team once more.

We understand the player’s concern and appreciate the opportunity to provide context.

Our platform has strict risk and integrity monitoring systems in place to ensure a fair betting environment for all users. In this particular case, multiple red flags were triggered, including:

Unusual and significant odds movements on a specific market

A large volume of bets placed by users previously flagged for suspicious betting patterns

Betting activity that strongly deviated from historical norms for this type of event

As part of our terms and conditions, which all users agree to upon registration, we reserve the right to temporarily restrict or investigate accounts where there is a strong indication of potential market manipulation or betting irregularities.

Please note that due to the sensitive nature of ongoing integrity investigations, we are not able to disclose specific evidence publicly. However, this matter is under internal review and, where applicable, will be escalated to relevant third-party integrity bodies or regulators.

I'm not sure why its my problem if other users wagered and won on the same event.. If all users had lost on that bet i'm sure we wouldn't be having this discussion! If the game has suspicion historically then why offer it in your live betting?
You can investigate all you want! I bet that the game would have a lot of goals as historically those teams score a lot. I won my bet! You lost.. You must pay.. Not cheat me!

Unfortunately we don't have an update for you at this time roubentexas, we'll inform you as soon as we do.

i dont want an update.. just want my withdrawal to be processed!!

Hi unfortunately our provider is still reviewing your case, we will inform you as soon as we have an update.

standard reply.. no meaning..

Dear Shuffle Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.