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Shuffle Casino - Delayed payments withdrawal

解決済み

苦情情報

$ 6865

1ヶ月前

I am a verified user of Shuffle.com my username is KingRDJ, and I submitted a withdrawal request after placing legitimate bets with my own deposited funds. I did not use any bonuses, and all my KYC documents were approved.
My withdrawal request of 6865 USDT has been stuck in “review” status for over one month 10 days. I contacted their support team several times, but I only received vague replies such as “no update at this time.” No specific reason or timeline was provided.
I have already submitted all required documents and followed every instruction.
I am attaching screenshots of:
– My bet slips and winnings
– KYC verification
– Deposits
– Pending withdrawal page
I respectfully ask AskGamblers to assist in resolving this issue.

AskGamblers
1ヶ月前

Dear Shuffle Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

AskGamblers
1週間前

Dear all,

This complaint has been reopened as per Shuffle Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

1週間前

Hi AG team, we note that this player's account does not have any pending withdrawals, they were able to successfully withdraw their fudns.

AskGamblers
1週間前

Dear @KingRDJ,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

シャッフルカジノ (Shuffle Casino) 苦情

  • 20 / 28 解決済み
  • 2日 平均レスポンス
  • 1週間 平均苦情ライフ
  • 5,898 USD 平均額

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