On May 29 8:11 am I deposit $50 via Instadebit and I also opted in for the 40% match bonus they offered. The receipt came through immediately from Instadebit that it was successful and it went to the merchant (Royal Vegas) but the money did not show up in my account. I sent an email immediately and also went on to LIVE CHAT to explain. I was given an email address so they could trace the deposit. I did that. It's been over 48 hours and I have heard no word at all. No replies from my emails. Not even an automated reply. I contacted LIVE CHAT again to ask for a phone number or another email address I could use to speak to someone who could look into this. However, somehow I got disconnected. This is more than a complaint, there's missing money that hasn't been accounted for and that is very concerning. And to not even get a notification that it's being looked into is unacceptable. I've lost lots of trust from Royal Vegas. (I have the emails and receipt but I can't figure out how to send it PDF. But i could email them to you)
苦情情報
ロイヤルベガスカジノ 苦情
- 70 / 108 解決済み
- 2日 平均レスポンス
- 1週間 平均苦情ライフ
- 2,718 USD 平均額
-
解決済み
Royal Vegas Casino - I need help getting my payout
$715
解決済み
Royal Vegas Casino - I need help getting my payout
I've never had any issues in the past until the 21st of August when I withdrew 715.00NZD, got congratulations on your payout email on the 22nd of ...
-
未解決
Royal Vegas Casino - Casino refuse to pay 3900 euro
€3,900
未解決
Royal Vegas Casino - Casino refuse to pay 3900 euro
I'm writing to seek assistance regarding an issue I encountered with Royal Vegas Online Casino. Recently, I received a notification that my account ( ...
-
未解決
Royal Vegas Casino - Do not pay & account not accessible
€2,000
未解決
Royal Vegas Casino - Do not pay & account not accessible
December i won 2000€ with this Casino. They closed account asking for the normal KYC and then went on to ask for proof of funding and picking at ...
-
解決済み
Royal Vegas Casino - Tournament bonus not credited
$13
解決済み
Royal Vegas Casino - Tournament bonus not credited
I won't 13 dollars on a tournament and no one is helping me get my credits.I have sent them proof of winning it but it's been a week now and no reply ...
トラブルがある ロイヤルベガスカジノ?