Royal Panda Casino - Withdrawal issue again

Dear @Bubbamumma,

Please make sure to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Thanks for cooperating the AskGamblers Complaints Team.

The amount is £10000

Dear BUBBAMUMMA,

We've checked your account and it seems that our relevant department has contacted you earlier today, reminding you about the documents necessary to verify your account.

At Royal Panda, the safety of our players is our number one priority, which is why sometimes our verification department might ask our players for additional documents during the verification process, for example when a new payment method has been used.

We kindly ask you to provide us with the requested documents and assure you that we'll do our best to check them as soon as possible.

Thank you for your ongoing cooperation and understanding.

Kind regards,

Royal Panda

Dear @Bubbamumma,

Please let us know if you have cooperated the casino and sent the required paperwork. Please be in aware in case you fail to respond within the given time AskGamblers Complaints Team will have no other option but to reject this complaint upon submitter's unwillingness to cooperate.