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Royal Panda Casino - Delayed withdrawal to my account

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苦情情報

係争中のカジノ

ロイヤルパンダカジノ

$ 4000

投稿日 2023年9月13日

I recently won a fairly substantial amount of money, and although depositing funds was a breeze, it is now day 14 (Business day 7) that I have been fighting for my withdrawal. First I was told it would take 1-3 days for the usual e wallet cash out, then it became 1-5, and then it was suddenly no longer the issue on royal pandas end, and now it’s the providers issue and not theirs.

When talking to support, 1/2 the time operators tell me that the withdrawal is on its way, the other few times is just them asking me to ask my bank. I asked my bank to no avail as there is nothing pending into my bank account (same way, same deposit method, same account as deposits). I am starting to feel as though I’ve been scammed as asking about it goes nowhere, and “the provider” is looking into it. It’s a e transfer which takes no longer than 30 minutes to send.

And my account is fully verified so I am becoming increasingly more angry and anxious.

I would like to receive my $4000 withdrawal Royal Panda.

投稿日 2023年9月14日

Dear MUTTONDANIEL,

Thank you for contacting us.

I'm sorry to hear of the issues you have been experiencing with this. Unfortunately, due to GDPR and other information handling constraints relevant to your complaint, I am unable to look into this for you here.

I kindly ask that you email suppor­t-c­a@r­oya­lpa­nda.com detailing the above and putting: FAO Complaints Team as the subject line - We will then personally ensure that this is investigated further for you.

Thank you and have a great day!

AskGamblers
投稿日 2023年9月18日

Dear @muttondaniel,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

ロイヤルパンダカジノ 苦情

  • 59 / 66 解決済み
  • 2日 平均レスポンス
  • 1週間 平均苦情ライフ
  • 12,599 USD 平均額

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