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RocketPlay Casino - I deposited $30 and the money was gone from Paysafe and not credited to my account.

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投稿日 2023年4月26日

I deposited $30 on the 16th April via Paysafe to rocketplay.com the money was gone from Paysafe and not credited to my account. I've made numerous pleas with them to remedy this and have contacted Paysafe with no response after numerous attempts and nothing in return.

I'm very frustrated at this I am a very loyal player and find it very frustrating also with contacting Paysafe as they have limited options in doing so.

The casino should refund me and they can get compensation from paysafe as paysafe work for them as a payment provider.

投稿日 2023年4月28日

Dear THATGIIRL,

We apologize for the inconvenience you have experienced with your recent deposit. After reviewing your account, we can see that the deposit of $30 NZD was credited to your account on April 26th. We usually process all payments within 24 hours. However, delays can occur on the payment provider's side, which are beyond our control. We appreciate your patience and understanding in this matter.

Thank you for your loyalty to our casino, and we hope to continue providing you with the best gaming experience. Please let us know if you have any further questions.

AskGamblers
投稿日 2023年4月28日

Dear @Thatgiirl,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

投稿日 2023年4月28日

Sorted thanks guys paid

AskGamblers
投稿日 2023年4月28日

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

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