Queenspins Casino - Delayed payment for too long - 解決済み苦情

Hello

I registered and wagered the welcome offer at Queenspins on January 13th. After wager I had 8977 EUR in my balance. I requested 4000 + 4000 + 977 EUR withdrawals.
The casino then closed my account and requested for documents. I have sent them bank statements and source of funds documents for three months, as well as selfie with passport, passport picture, address document, credit card copies.

Their last email was on March 12th and since then I have not heard from them and the chat cannot help.

Could you reach to the Queenspins representative and ask why the delay and if they could complete the verification and payments.

AskGamblers

Dear all,

This complaint has been reopened as per Queenspins Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

クイーンスピンカジノ

Dear All,

Please be informed that all the withdrawals were processed to the player in full amount.

Kind regards,
Queenspins Support Team

AskGamblers

Dear @Tervm0,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

新着情報

Queenspins Casino - Delayed payment for too long

苦情情報

係争中のカジノ

理由

額

€ 8977

クイーンスピンカジノ苦情

Queenspins Casino - Account disabled and casino does not answer