The whole thing started when I heard about the site. I deposited money NOK 2,000. To bet on sports. You can bet a maximum of NOK 250. I agree with that. Then I have played up the account to 5,768 nok. It's not much. Then I couldn't set games anymore. I contacted customer service several times. The answer I got was, bet on something else. I tried for several days to tell that I can't play football, hockey, basketball, boxing cricket. regardless of the amount, whether it is 1 nok or 250 nok. then I was told to try a lower one.. then I explained that 1 is enough 0.085 Euro. Then they should make a case about this. then I am told to bet a lower amount, where I answer this:
I think that you don't understand me.
I have tried all markets available. Every amount for bet NO bet allowed.
I cant bet a single sports market… not a penny
After much back and forth on e-mail, I get this in response: Hi ****
We hope you are well.
We are reaching out to you about the market limits in your account.
Due to an internal decision, we've removed the sports betting lobby from your account, but you can still enjoy our casino and live casino games.
As stated in our Terms and Conditions:
8.9 We may refuse, terminate, or limit any bet or wager for any reason in line with our internal policies and regulations.
If you have any more concerns, please do not hesitate to contact us again.
So I don't have the opportunity to complete my odds bonus. I have not done anything illegal and followed the requirements for the odds bonus. but I can't play sports anymore when they chose to close this, I can't use the money for anything.. this was a really surprising answer.
