I made a £700 withdrawal on 28th December. Since then the withdrawal has shown as pending. Its not been looked at. I am a regular player there for a couple of years, the longest I've had to wait previously is 24hours. The communication from the casino is extremely poor. To now be on day 4 waiting is a disproportionate length of time for a PayPal transfer. I would like the money owed to me be paid out today.
I was transfered to a specialised team via the live chat around lunchtime today and was told my case was highlighted as high priority, I was told my withdrawal would be concluded soon. Nothing has happened since then which seem pretty standard for this company. Very poor customer service and standards.
They have now processed my withdrawal. Please close this complaint.
AskGamblers
Dear all,
As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.
We thank both parties for their assistance during the complaint process.
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