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PlayOJO Casino - Withdrawal request for £300

解決済み

苦情情報

係争中のカジノ

プレイオジョカジノ

£ 300

投稿日 2022年12月28日

Submitted a withdrawal request for £300 on 23/12/2022. Submitted my ID (passport) which was approved on 25/12/2022. Still not had winnings paid back to my Apple Pay. I have contacted support who have said I need to give my bank details which I did, and is now being dealt with by the payments department, but no confirmation that withdrawal is being processed.

The time it takes for support to reply to emails is a joke!

投稿日 2022年12月31日

Still not had any email to say my withdrawal is being processed.

I have had a reply to one of my emails which stated that my bank details are with the payments team but this could “take some time” to process.

No explanation for delays. Looks like pure delaying tactics to hold on to money for a long as possible.

投稿日 2023年1月2日

Hi

Your withdrawal was already processed
depending on your bank , it can take between 2-7 working days for it to reach your account

the OJO Crew

投稿日 2023年1月4日

Hi,

Withdrawal processed on 2/01/2023.

Still waiting for funds to reach my bank account 2 - 7 working days zzzz

AskGamblers
投稿日 2023年1月7日

Dear @hutchyb12,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

投稿日 2023年1月7日

Money now in account.

Self excluded from this casino after poor service.

AskGamblers
投稿日 2023年1月9日

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

プレイオジョカジノ 苦情

  • 182 / 182 解決済み
  • 23時間 平均レスポンス
  • 5日 平均苦情ライフ
  • 2,519 USD 平均額

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