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PlayOJO Casino - Spins packages removed from my account unlawfully

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$ 52

投稿日 2022年5月9日

After purchasing 2 spins packages from kickers menu. A 20$ and a 36$ kicker for ninja master on the 5th of May. They removed them from from my account. I was in the ninja masters slot machine and a pop up came that asked me if I wanted to play my kickers yet and I hit the X at the top right corner of the pop up which should of put it back in my rewards but was just removed from my account. And now they will not answer me after 2 days of messaging them. This is an outrage

投稿日 2022年5月9日

Hi

On checking your account I see you declined the offer of the free spins and that's why you couldn't find them
I also see Support replied to you on chat asking if you want the spins re-added or a refund of the amount deposited
They are waiting for your confirmation

the OJO Crew

AskGamblers
投稿日 2022年5月13日

Dear @AkrammerJ,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

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