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PlayOJO Casino - My withdrawal is late

拒否されました

苦情情報

係争中のカジノ

プレイオジョカジノ

理由

認証問題

$ 900

投稿日 2023年1月5日

Long story short won 900 yesterday, uploaded credit card document, bank statement document and provisional id and passport. These documents are still not being verified.

Played playojo since 2017 and have had this issue since then.

I will be contacting gambling commision tomorrows regarding all this. I do feel like this is fruadulent. Physically unable to contact a real employee or CS department, or any payments for years.

投稿日 2023年1月7日

As per the email sent to you by Support, we are waiting for a copy of your card ending * 6220.
please upload it so we can fully verify your account and process your withdrawal

AskGamblers
投稿日 2023年1月11日

Dear @Shadowfait12,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if the required verification documentation has already been sent to the PlayOJO Casino team accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process. Should you refuse sending the required verification information or fail to update your complaint in a timely manner, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body.

Thanks for your cooperation.

プレイオジョカジノ 苦情

  • 172 / 172 解決済み
  • 23時間 平均レスポンス
  • 5日 平均苦情ライフ
  • 2,601 USD 平均額

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