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PlayOJO Casino - Missing C$2,820 playing live blackjack

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係争中のカジノ

プレイオジョカジノ

$ 2820

投稿日 2022年11月23日

I was playing live blackjack #16. I was betting 1410$ on one spot. After a couple of hands I sat on another spot to multiseat 2 hands at once. I put 2820$ (2x1410$) to bet. Before the hand was deal, my bets were removed (2820$) and then the hand got dealt to other players but not me. My 2820$ didn't get back into my account funds. I received a contact support pop-up.

This was on November 8. I contacted support 4 times by e-mail, zero response. Tried contacting support via Facebook, bot response. Got a hold of them on twitter, said it will be checked by game provider. It's been 2 weeks with absolutely no update whatsoever. When I log, playojo tries to resume my live Blackjack #16 session, but once I'm at the table, the funds just aren't there. You can see my bet went 2820$ to 0$ on screenshot. While other hand were shown as negative for a lost bet played. The money just vanished.

投稿日 2022年11月23日

Hi

i see the game provider checked the game and 2820 CAD was added to your account today.

The OJO Crew

AskGamblers
投稿日 2022年11月23日

Dear @Chipinvadr,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

投稿日 2022年11月23日

This complaint has been resolved thank you.

AskGamblers
投稿日 2022年11月23日

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

プレイオジョカジノ 苦情

  • 353 / 360 解決済み
  • 1日 平均レスポンス
  • 5日 平均苦情ライフ
  • 2,466 USD 平均額

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