PlayOJO Casino - Delay of 4 days for £5,000

**update**

Now 6 days and still no money and nowhere nearer. Have been told checks are being made by a 3rd party on the win, also told this is normal and not to worry.

How can making someone wait this long be considered ‘normal’ and ok? I think the more if these reviews I read the more disturbing this becomes. The normality with which an organisation can place on making you wait weeks for your winnings whilst hiding behind ‘checks’ and ‘paper work’.

I also have £25,000 left in my account that I want to withdraw, I know full well the delaying tactics will be in the hope I start whittling away at those funds, which is underhand and in todays society shouldn’t be accepted.

PLEASE RESPOND PLAYOJO!

** update **

The initial £5,000 has now cleared this morning, still with no cont at from anyone or justification for its delay.

However my account is now locked and I can’t access any menus/play without being directed to the live chat and the box says they want some information however no-one replies online and I have had no phone calls or emails.

I still have over £25,000 in the account that I would like to withdraw!

Hi

Your account was blocked under Safer Gambling rules but since you had the conversation with the Team today, your account has been unblocked,

And you have now been paid the whole balance which can take between 2-7 working days to reach your account

The OJO Crew

Dear @Joebillett118,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.