PlayOJO Casino - Casino do not reply at all either to my withdrawal or verification

Hi

as notified by Support we are missing proof of credit card*2019. As you replied you don't have that card anymore they requested you send in a bank statement as proof of that transaction

once we get that from you we can start the process

Well i explained all this and when i go to withdraq its only asking for proof of name apparently that side as been sorted i didnt deposit of that method to win off so i dont understand that was deleted over week ago when i shut account down as i didnt need it just looking for a way to not pay out i have sent more than enough informstion. In no one barely replied been on live chat 3 days

So this is onw joke surely i give up dont even want the winnings will be sticking to my normal site and will be informing people of the awful experience i really enjoyed the games ect but customer service is practicaly non existant dont know why life chat exsits no one replys and email now and again

Still being ignored. I will not be using this site again.. absolute waist of your time games ect brill but when it comes to paying out over 1000 comments on facebook page saying the same thing they dont pay out they hold of and hold of and drag it out using every excuse possible but take your deposits.. well i will be making all freinds and family and strangers aware of the problems ive had with this site and poor customer service. Thanks for a complete waist of my time :)

Dear @Dward11,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if the required bank statement has already been sent to the PlayOJO Casino team accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process. Should you refuse sending the required bank statement or fail to update your complaint in a timely manner, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body.

Thanks for your cooperation.

I already have its not asking for thst now its asking for the name still even tho council tax letter and birth certificate sbeem sent in i dont want the money now wont use the site again

Hi

the council bill you uploaded was out of date so has been rejected, please provide the newest one
we also still need the bank statement for credit card ending in 2019 showing your deposit to our casino.

Your a lier. Its all been sent in and customer service are yet to reply ive asked if was al sorted get ignored worst site ever been on for customer service good games such a shame i dont want to use the service no more just want people to know use are con men.

Dear @Dward11,

The AskGamblers Complaint Team is kindly asking you to assist the PlayOJO Casino team further and send the required up-to-date verification paperwork.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process, therefore please make sure to confirm by posting the public message if you have provided requested information.

Should you refuse sending the required verification paperwork, or fail to confirm, we will have no other choice but to reject the case and recommend you forwarding it to the relevant regulatory body.

Thanks for your cooperation.