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PlayOJO Casino - 20 instant bank transfer not credited

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robbiejp27 ノルウェー
投稿日 2024年2月19日

Over 2 weeks ago I used instant bank transfer to deposit £20 to playojo. The amount was taken from my bank but never credited to my balance. I have tried to email playojo and used their live chat function. I have had very little response from the casino. I have provided them with a screenshot of the transaction from my bank which shows the transaction ID and a screenshot of deposits from that day to show there was no credit matching the amount. My account has been verified and I have made many deposits and withdrawals up to now.

If needed I can provide askgamblers with both screenshots.

投稿日 2024年2月20日

Hi the missing deposit was located and credited to your balance earlier today

AskGamblers
投稿日 2024年2月20日

Dear @robbiejp27,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

robbiejp27 ノルウェー
投稿日 2024年2月20日

Please consider case resolved. Thankyou to all involved

AskGamblers
投稿日 2024年2月20日

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

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