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Playamo Casino - Unable to access live chat help, poor support

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苦情情報

投稿日 2020年4月27日

Since the 16th of April I have been unable to open the 24/7 live chat window. I have asked my 'VIP Manager' but she has not responded to this question. I have tried to request support through the casino's 'Support' page and have submitted numerous requests for help with no response. When I finally did get a response, it was the generic clear cookies and cache, which did not help. Was asked to send screenshot, I did. Then they told me its due to my device or my internet. How can it be working on my device one minute and the literal next minute it won't work and hasn't worked again since!
I would like this problem fixed by the casino and not try to blame me.

投稿日 2020年4月27日

Dear @NAKITTAM,

We have fixed the issue with the chat icon, it should be working now.

If you need our assistance, you can use the chat or you can email us.

We are sincerely sorry for the inconvenience caused.

Best regards,
Playamo.

AskGamblers
投稿日 2020年4月27日

Dear @nakittam,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

プレイアモカジノ 苦情

  • 96 / 99 解決済み
  • 1日 平均レスポンス
  • 5日 平均苦情ライフ
  • 8,493 USD 平均額

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