I requested a withdrawal on Friday October 11 to be paid out via etransfer. I always deposit and withdrawal using etransfer. Any other time I request withdrawal I get a text message an hour or two later letting me know the password for my etransfer and then I receive the funds within 24 hours. I did not receive the text with my password nor did I receive my withdraw. I’ve contacted support 3 times and no one is being helpful and no one can tell me why I didn’t receive a text with my password or why it’s taken so long to pay out my funds when any other time I have, I get it within 24 hours. I understand that it’s only been a few days but something just doesn’t seem right about the whole thing. I was hoping you could help me get to the bottom of this. Thanks so much.
AskGamblers
Dear @Saint17,
Please make sure to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.
Thanks for cooperating the AskGamblers Complaints Team.
Dear @Saint17,
Due to a Bank Holiday in Canada, the e-Transfers are processed with the delay. Today-tomorrow your funds should appear to your account.
We are sorry for the inconvenience caused.
Best regards,
PlayAmo.
AskGamblers
Dear @Saint17,
Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.
Thank you for your cooperation.
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