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Playamo Casino - Confiscated $89,000 balance due to alleged duplicate account accusations

解決済み

苦情情報

係争中のカジノ

プレイアモカジノ
Mullet87 西オーストラリア
投稿日 2018年12月13日

Started an account with play amo casino and verified the account to begin playing then made my first deposit of $50 with NEOSURF.

When deposit was made I did not accept any bonuses and begun playing. I had some luck and started to win large amounts of money over a period of a few days. I put in a withdrawl request which was rejected due to casino needing more information and identification from me in which I supplied documents requested by casino.

After supplying identification was told by live support I had approved all documents needed and I could withdraw I attempted to do so.

The following day I tried to sign into my account and my account was disabled and told told I would receive an email with more information.

Once I received the email I was told I had a duplicate account and my balance was confiscated due to this.

My balance at this time was $89,800.54 and showed the withdraw of this amount in transaction history.


From this point I contacted support on many occasions requesting more information in regards to the claim and also asked for supporting documents to prove this statment and still have not received such proof in any form regarding a duplicate account.

The casino has not helped or been forthcoming with any information, a solution or a way to solve issue.

I have read through the terms and conditions and have stuck by all rules stated by casino therefore only see it fair I receive the money I won.

< personal info removed >

AskGamblers
投稿日 2018年12月18日

This complaint has been reopened as per submitter's request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

AskGamblers
投稿日 2019年3月1日

This complaint has been reopened as per submitter's request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

Mullet87 西オーストラリア
投稿日 2019年3月3日

I can't believe that a casino the size of PLAYAMO have dragged this issue out for months. Follow all the rules as well as terms and conditions for the casino to not produce the proof for the accusations.

投稿日 2019年3月6日

Dear MULLET87,
all evidence were sent to Askgamblers team.


Best regards
Playamo Team

Mullet87 西オーストラリア
投稿日 2019年3月7日

To PLAYAMO casino,

I am yet to see or received any such evidence to date nor been notified by askgamblers.
Will the evidence be sent to me as I have requested.?

Thanks

投稿日 2019年3月7日

Dear all,
We have made the decision to confiscate winnings because costumer has violated the Bonus Terms and Conditions of the casino:
1D. Only one bonus is awarded per person (e-mail or IP address), unless stated otherwise.
https:­//w­ww.p­la­yam­o.c­om/­pro­motions -> BONUS TERMS AND CONDITIONS
The evidence was provided to AskGambers team in a timely manner.
Thank you for your patience.


Best regards
Playamo Team

AskGamblers
投稿日 2019年3月7日

AskGamblers Complaints Team has been provided with enough information and evidence on behalf Playamo Casino management in regards of this complaint to confirm and justify the casino actions.

Based on the above, AskGamblers Complaints Team consider this case as Resolved and it is now officially closed. In case of a disagreement with our decision we remind player that further assistance on this matter could be requested from the relevant regulatory body.

プレイアモカジノ 苦情

  • 96 / 99 解決済み
  • 1日 平均レスポンス
  • 5日 平均苦情ライフ
  • 8,493 USD 平均額

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