Royal Panda Casino - Over a week later still no money or reply

Dear LEEBOO93,

We're sorry, but we're unable to locate the account matching your details (LEEBOO93) and we haven't received your username from Askgamblers yet.

Could Askgamblers provide us with this customer's username in a private note so that we may check his case with the relevant department?

Kind regards,

Royal Panda

Dear Royal Panda Casino,

AskGamblers Complaints Team would like to remind you that player's login details could be found within the notification email sent from our complaints system. However, to avoid losing time we have just sent these manually as a private message.

Dear LEEBOO93,

We understand your concerns and we’re sorry to hear that you haven’t been satisfied with Royal Panda recently.

As we’re a licensed service, each player needs to be verified at some point. We can provide Askgamblers with further explanation for this matter if we’re requested to.

Verification usually takes around 24 hours from the moment the customer provides us with complete documentation (although this time may vary, depending on workload). We’d also like to draw your attention to the fact that email is not a real-time communication tool, and there will inevitably be a delay between the player sending the request and it being acted upon. It seems that the documents that you’ve sent to us have been successfully verified. Our customer service notified you of it on the 18th May. Your withdrawal was processed on the 19th May accordingly.

If some of our emails haven’t reached you, we recommend adding our email address to your safe senders list. If the issue persists, we advise you to contact our customer service so that they may assist you regarding the change of your email address in our database.

We apologize for any inconvenience caused.

Kind regards,
Royal Panda

Dear @Leeboo93,

Please confirm if the issue has been resolved. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.