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OhMySpins Casino - Removed all my money from my account balance

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苦情情報

係争中のカジノ

オーマイスピンカジノ

€ 325

投稿日 2023年12月29日

At the 15.12.2023 I got a bonus of about 65 Euro. I reached the wager with an amount of 1380 Euros. After that I made a withdrawal of about 500 Euro. The terms and conditions says it is only possible to win the 5x of the bonus amount so this whould be 325 euros. For this reason they cancelled the withdrawal one day later but then they didn't remove everything which was to much they removed absolutely everything.

The chat told me it was a mistake and I will get my money back.

After some days I asked again and there it says please write us a mail. I wrote several mails and all mails are getting ignored till now. I want to have my 325 Euro back otherwise I will go to the police because this is absolutely scam.

Today I tried it again and they closed the chat every time without giving me an answer.

First three tries in the chat I was logged in and every time they closed the chat with logging me out. Another person said they removed everything because I made some spins after the wager was done. I can also send you the terms and conditions but only in german. I think it makes more sense if you look there.

There they didn't tell a single word about that it is not allowed to make a spin after the wager is over. That would also makes no sense. Should I close the games after every spin and look if the wager is done?

After the wager the homepage didn't tell me anywhere that the wager was completed. I saw it only in the bonus section where I saw that it was over. I am not talking about the money they removed because it was over the maximum win I only talk about the 325 Euro which were safe win and they also removed from my account balance.

AskGamblers
投稿日 2024年1月1日

Dear OhMySpins Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

投稿日 2024年1月2日

Dear Customer,

Thank you for reaching out.

We would like to inform you that we have re-credited you with the correct max release balance from the bonus i.e 325 EUR has been added to your gaming account.

We sincerely apologize for the inconvenience!


Best Wishes,
Customer service

投稿日 2024年1月2日

I got the money back thats correct but now I have a 1x wager again so I still can‘t make a withdrawal for that money.

投稿日 2024年1月4日

Dear Customer,

We appreciate your communication with us.

We want to inform you that, upon crediting your winnings, you subsequently utilized the balance through gameplay, exhausting the remaining funds. Thereforw, there is no outstanding amount to be paid.

Considering this information, we consider the case resolved.
Thank you for your understanding!

Best Wishes,
Customer Service

AskGamblers
投稿日 2024年1月4日

Dear all,

As apparent from the submitter's latest post, disputed money has been received, so the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

オーマイスピンカジノ 苦情

  • 9 / 10 解決済み
  • 1日 平均レスポンス
  • 1週間 平均苦情ライフ
  • 1,954 USD 平均額

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