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Casino X - Problems verifying my phone number

解決済み
苦情情報
係争中のカジノ カジノエックス
理由 認証問題
€ 190
kikixrist ギリシャ
投稿日 2016年9月26日

I made a withdraw request of 190 euro and the casino asked me verification documents. All good till I had to verify my mobile phone with a four digit code that would receive by sms. The sms never came to my phone so I contacted them to inform them. I asked if I could send a recent phone bill that verifies that the number is correct and that it belongs to me. They said they will send they will contact me manyally to verify the phone. They never called, only claimed that they sent me an sms with athe 4 digit code that once again never received. Ihave never had same roblem with an other casino before. Probably it's a delay method to make us keep on playing till we loose all the money.

投稿日 2016年9月27日

Dear @KIKIXRIST,

We're glad to say that you account has been verified and we have paid out your winnings. We also want to apologize for delay with verifying. Unfortunately, support team made a mistake and sent you SMS instead for calling.
We hope for your understanding and to make your experience with Casino-X more pleasant, please, contact support to get a special bonus as a small compensation from us.

Kind regards,
Casino-X team

kikixrist ギリシャ
投稿日 2016年9月27日

It's resolved. Thank you

AskGamblers
投稿日 2016年9月27日

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

カジノエックス 苦情

  • 11 / 14 解決済み
  • 2日 平均レスポンス
  • 1週間 平均苦情ライフ
  • 1,348 USD 平均額

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