I am writing to express my deep frustration and disappointment with the experience I have had as a player at Melbet Casino. I registered with Melbet Casino on 24.02.2022, enticed by the promising gaming options and the opportunity to enjoy some entertainment while potentially winning money.
On 22.02.2024, I made my initial deposit of $2000(equivalent to 60795.7 TRY) in USDT cryptocurrency, accompanied by the excitement of exploring the casino's offerings. With this deposit, I also availed myself of the casino's welcome bonus, which I diligently completed the wagering requirements for, ensuring that I met all the necessary conditions before attempting to withdraw any funds.
After successfully completing the wagering requirements, I proceeded to request a withdrawal of my funds on the same day. However, my withdrawal request of 69278TRY(About $2275) was rejected. As of 25.02.2024, including the sports bet i made, my account balance stands at a total of 273773.73TRY (about $8780)
Despite promptly providing all the requested documents, including identification, proof of address, and other pertinent information, my subsequent attempts to withdraw my funds have been met with repeated delays and unhelpful responses from Melbet Casino's customer service team. Moreover, at the outset of my interaction with them, they failed to specify the exact documents they required from me, causing unnecessary confusion and inconvenience.
Despite my best efforts to resolve this matter amicably through direct communication with Melbet Casino's support team, I have been met with nothing but frustration and disappointment. The lack of transparency and accountability displayed by the casino is deeply concerning and has left me questioning the integrity of its operations.
At this juncture, I feel compelled to explore alternative avenues for resolution, including seeking assistance from reputable organizations such as SBGOK(Foundation Representation of Victims of Online Gaming). While remain hopeful that a mutually satisfactory resolution can be reached, I am prepared to take further action, including legal recourse if necessary, to retrieve my rightful funds and winnings.
I implore Melbet Casino to take immediate decisive action to rectify this situation and provide me with the prompt transparent assistance I rightfully deserve as a valued customer.
Thank you for your attention to this matter.
