I have contacted mBitcasino several times and have been sent from one person to another every time.
I have exactly the same case as Mrbrightside which can be found on this thread here
https://www.askgamblers.com/casino-complaints/mbit-casino-glitch-and-refund
Despite attempts, their support team has been unable to rectify a glitch on their end which does not allow me to play real money games. Each withdrawal attempt is consistently rejected due to a 1x or 10x playthrough requirement, which I cannot fulfill as I'm unable to access the games. Despite numerous emails to their support team, it seems they are leading me in circles.
My issue was elevated but they have not replied to my email after that. Moreover, each time I respond to the ongoing email chain, a new staff member start all over again.
Despite my attempts to avoid escalating the matter, the lack of progress is becoming untenable.
