I have been going around and around with mbitcasino over this issue for several days now. I have a long email thread and they are simply giving me the run around.
A glitch, on their end, is preventing me from playing real money games. They were unable to fix my account, so a support member named Luis, advised I withdraw the funds and they will allow me to open a new account to fix the issue. However, when I attempt to make the withdrawal, it is consistently denied due to a 1x playthrough requirement. I have notified them countless times now that I can NOT play games to satisfy the playthrough. The people in support are leading me one way and not advising the payments team to release my withdrawal.
The issue was elevated several days ago by Lisa in support. After several exchanges back and forth with support, I was finally advised by Lyis that they cannot solve the issue and I would be allowed to withdraw and open a new account. However, I can't get past the withdrawal part. And when I reply to the long email chain, I get a whole new person from support asking me for a screenshot of the issue, something I've sent numerous times now and are included right in the email they are responding to.
Now, once again, Axel from support replied "the security team will reach back to you as soon as possible". That's the same thing I've been hearing all week. I hoped to avoid filing complaint but this is ridiculous at this point. I don't know how to attach the email to this form but it is available anytime you need it along with many screenshots amd short videos showing the issue is NOT on my end. Thank you!
