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LuckyNiki Casino - Seriously delayed £600 withdrawal

解決済み
苦情情報
係争中のカジノ ラッキーニッキーカジノ
理由 支払い遅延
£ 600
sodium99 イギリス
投稿日 2018年9月5日

Withdrew £600 on 16th august, still have not received payment.
Have emailed all documents they don't answer phone or respond to my emails.
Have sent all documents required and still have not received any money or response from them.
I have already sent a complaint to you about this and have tried live chat which they didnt answer.

投稿日 2018年9月6日

Hi

I checked your account and see that your cash- out was indeed processed on the 16th August.

When you emailed that you still hadn't received the funds an investigation was launched with the Credit card supplier . I see that MasterCard replied yesterday that they rejected the Funds

I also see that Support sent you an email informing you of the CC company decision and requesting a new payment method from you in order we can resend your payment

Sorry for the delay and inconvenience and as soon as you send us a new method we will action the withdrawal

LuckyNiki Support

AskGamblers
投稿日 2018年9月8日

Dear @sodium99,

Please let us know if there's an update regarding your ongoing complaint. Please keep in mind that you are supposed to reply within the given 96-hours time frame, otherwise AskGamblers Complaints Team will consider the case as Resolved and it will be closed accordingly.

Thank you for your cooperation.

sodium99 イギリス
投稿日 2018年9月9日

I have sent new account details waiting for credit to my account

sodium99 イギリス
投稿日 2018年9月11日

Resolved thank you !

AskGamblers
投稿日 2018年9月11日

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

ラッキーニッキーカジノ 苦情

  • 4 / 5 解決済み
  • 2日 平均レスポンス
  • 5日 平均苦情ライフ
  • 1,413 USD 平均額

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