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新着情報

LuckyBull Casino - Withdrawal missing since May 11th

解決済み

苦情情報

係争中のカジノ

ラッキーブルカジノ

€ 250

Apupappi フィンランド
投稿日 2023年6月8日

I got a welcome Back offer and deposited 20e.

I got a 100%bonus, I wagered it and ended up 250e.

I made a withdrawal of 250e. I got a mail asking for documents and I verified my account.

Withdrawal was approved 11.5 and still i haven't got the money.

I sent a couple of emails and used chat but they just say we are looking into it.

AskGamblers
投稿日 2023年6月12日

Dear LuckyBull Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

AskGamblers
投稿日 2023年7月10日

Dear all,

This complaint has been reopened as per LuckyBull Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

投稿日 2023年7月10日

Dear APUPAPPI,

Please accept our sincere apologies for the delayed payout and any inconvenience caused.

We have checked with our relevant department, and we have been informed that your payout was processed again, and it should be visible on your bank account.

Best regards
Customer Experience Team

AskGamblers
投稿日 2023年7月10日

Dear @Apupappi,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

ラッキーブルカジノ 苦情

  • 7 / 10 解決済み
  • 2日 平均レスポンス
  • 5日 平均苦情ライフ
  • 1,905 USD 平均額

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