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LuckyBull Casino - Constantly delaying Skrill payment

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係争中のカジノ

ラッキーブルカジノ

€ 400

投稿日 2023年5月29日

I am having so much trouble with LuckyBull, I have had to chase every single withdrawal I've ever done and now I am being told a Skrill withdrawal has been since the 22/05/2023 and it is still not in my account.

You will see from the attached evidence I have had confirmation the withdrawal method is set as skrill and also the withdrawal was supposedly successfully processed on the 22nd of May. Skrill is an instant e-wallet so where are the funds?

I have attempted to sort this out with luckybull but unfortunately, I just keep getting told to wait.

Assistance from askgamblers would be greatly appreciated.

AskGamblers
投稿日 2023年5月31日

Dear LuckyBull Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

AskGamblers
投稿日 2023年10月3日

Dear all,

This complaint has been reopened as per LuckyBull Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

投稿日 2023年10月3日

Dear DAVOWILLO,

We apologize for the delay in your payout and any inconvenience caused by this.

However, we have received a confirmation from our relevant department that your payout was successfully processed and you should be able to locate it on your Skrill account.

Best regards,
Customer Experience Team

AskGamblers
投稿日 2023年10月7日

Dear @davowillo,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

ラッキーブルカジノ 苦情

  • 7 / 10 解決済み
  • 2日 平均レスポンス
  • 5日 平均苦情ライフ
  • 1,905 USD 平均額

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