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Lucky Days Casino - Delaying withdrawal again and again

解決済み
苦情情報
係争中のカジノ ラッキーデイズカジノ
理由 支払い遅延
kr 3960
B117 ノルウェー
投稿日 2019年10月20日

So first time I cashed out from this casino it was 80k NOK. The withdrawal time here it says 1-7days

It took 21 days last time. Now I cashed out 3960NOK and that was on 5th October and still no money received. They sent me an email saying that Norwegian banks declines this payment but last month when I won 20 times as much they didn't block it, funny isn't?

They said I have to wait several weeks for lucky days to get the money back from my bank. I have to wait for something that is not my fault and being punished for several weeks f because I made a simple withdrawal. I also told Lucky days before this to close my account for life because I don't want to play at a site that is stalling your money. So please guys stay far away from this site. Don't be blind by the rating. As soon. As you win problems start.

AskGamblers
投稿日 2020年2月24日

This complaint has been reopened as per Lucky Days Casino request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

投稿日 2020年2月24日

Hi B117,

We apologise for the bad experience you had at our casino. We are as frustrated as you as we never want to disappoint our players and were trying to rectify this as soon as possible for you with our payment processing partner.
We are happy to report that the withdrawal was paid out successfully in the end after several failed transactions and once again please accept our apologies on any inconvenience caused in this matter.

All the best and good luck,

Lucky Days

AskGamblers
投稿日 2020年2月24日

Dear @B117,

Please confirm if the issue has been resolved. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.