Lucky Casino - Withdrawal delay/error

I got the funds back in account this morning and requested the withdrawal again.
Can we leave this open until they pay?

Dear Dave,

Thank you for bringing this to our attention. I'm currently reviewing your case and will be back shortly with more information. I kindly ask for your patience while i investigate

Dear Dave,

Thank you for your patience.

I have reviewed your account history and can confirm you did request another withdrawal once the money was returned to your account. However, this withdrawal was later cancelled by you. The remaining funds were then wagered on our games.

Seeing as the experience you have had is less than satisfactory, which i do apologize for, i am suggesting the following:

1. Set up a new wallet with ecoPayz: https:­­//­w­w­w.e­­co­­pa­y­z.com/.
2. Make a minimum deposit of $10 to us.

This will allow you to withdraw through above mentioned payment method.

Once you have done this, contact our support and we will credit you the full amount of $1000 as a gesture of goodwill. We will then help you with your withdrawal and add any necessary limits/exclusions to make sure it is not cancelled again. The reason we are not crediting the amount now is to avoid it being wagered in the casino (seeing as you've previously set up timeouts to avoid this happening).

We are still working with muchbetter to resolve any issues that occur through this payment method and will make sure to update you on the matter once we have more information.

I apologize for the inconvenience caused and ask for your understanding in the matter.

That’s incredible that you would be willing to do that.

Thank you.

I will set up an account today.

So this did happen.
I spoke to support, they transferred the balance and helped me set up withdrawal. Offered to w/d full balance including ecopayz deposit.
Then he explained the limits, the timeout function, the exclusion process etc in a lot of detail.

I am a small depositer which makes this a really big deal to me.

Thank you so much lucky, and AG for providing the forum for this.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.