新着情報

  • 新着情報
  • 通知
検索
1000以上のカジノ、スロット、ボーナスを検索する

最近の検索

クリア

通知
読み込みに失敗しました。

リロード


通知
がありません。

リロード
全て見る

通知
読み込みに失敗しました。

リロード


通知
がありません。

リロード
全て見る

LeoVegas Casino - Software glitches with Blackjack Macao cost me €3,300+

解決済み
苦情情報
係争中のカジノ レオベガスカジノ
理由 誤った計算
€ 3300
投稿日 2019年12月30日

My session was on 8.12 I reported the issue on the same day. I played on the live black jack macao and at least 7 hands got settled wrong. I told leovegas several times about the issue, it seems like they are not interessted in solving this issue. Its now 3weeks and i got no reply from them other than we are still looking into this, or no reply at all. It took me 5 minutes to see the wrong payouts and i dont see why this is taking them more 3 weeks (still counting).
It seems like there are issues if you play more than one box at once. In my case my second box was counted as a loss every time although i won most hands. There is also another issue then split hands occure.
Please look into this screenshots as prove of my claims:
https:­//i­mgu­r.c­om/­a/l­kFzO3N
These are the rounds that are definatly wrong. I always wrote the amount i should have received in red and the black number at the end is the difference between the amount i got and the amount i should have been credited. In total at least 3.300€ are mssing in my balance.
In addition to that please look into the hands from the table. The hands were recognized corret but the amount was not settled correctly. These are the screenshots of hand 1 to 7:
https:­//i­mgu­r.c­om/­a/y­9J6nN2
https:­//i­mgu­r.c­om/­a/g­JV1EmH
https:­//i­mgu­r.c­om/­a/t­PpvnGS
https:­//i­mgu­r.c­om/­a/Z­x1lWz0
https:­//i­mgu­r.c­om/­a/5­VznUuQ
https:­//i­mgu­r.c­om/­a/q­FIXVzs
https:­//i­mgu­r.c­om/­a/v­Gcf1z0

投稿日 2019年12月30日

Hello MICHAEL1234,

Thank you for contacting us.

I'm sorry to hear of the issues you have been experiencing with these bets. Unfortunately, due to GDPR I am unable to look into this for you here.

I kindly ask that you email [email protected] detailing the above and putting: FAO Fiona/Nicola as the subject line - I will then personally ensure that this is investigated further for you.

Thank you and have a great day!

投稿日 2020年1月2日

I already sent all the details to them several times and it was getting completly ignored. But I will try again and do as mentioned above

投稿日 2020年1月2日

Hello MICHAEL1234,

Thanks for letting us know, in this case, you shall receive a response as soon as possible.

Thank you for your patience and cooperation.

Have a great day!

投稿日 2020年1月3日

Leovegas is still messing with me. In the email they tell me they got technical difficulties, so they are not doubting my claims. But they still dont want to pay me indefinitely.
They tell me in the email that they will pay the missing money once the technical issues are solved. They use this stalling tactics scince a month now. I dont care about their technical issues. I only care if i am paid or not. If i get paid should also not be depended on them solving the issue at some point in the future.
If neccessary someone should go by hand through my gaming history and find all wrong payments in addition to the once already found by me myself and credit the money. This should not be dependent on them solving the issue with the gaming provider.

投稿日 2020年1月3日

Hi MICHAEL1234,

Thank you for getting back in contact.

I'm sorry to hear that you feel that you are being messed around, I can assure you that this would not be something intentional.

Again, I'm afraid I cam unable to discuss this here due to not having any access to your account or details due to GDPR. In the case you have contacted us directly, please note you shall receive a response in due course.

Thank you and I wish you a good day!

投稿日 2020年1月5日

Problem solved. I finally received my 3.3k. Thanks!

投稿日 2020年1月6日

Hello MICHAEL1234,

Thank you for responding to let us know that this has been resolved!

I wish you continued luck and should you require any assistance then please do not hesitate to let our dedicated support lions know and they will gladly assist.

Have a lovely week ahead!

AskGamblers
投稿日 2020年1月6日

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

レオベガスカジノ 苦情

  • 133 / 146 解決済み
  • 1日 平均レスポンス
  • 1週間 平均苦情ライフ
  • 4,695 USD 平均額

トラブルがある レオベガスカジノ?