LeoVegas Casino - LeoVegas casino wire missing 180000 CAD

Thank you for contacting us.

I'm sorry to hear of the issues you have been experiencing with this. Unfortunately, due to GDPR and other information handling constraints relevant to your complaint, I am unable to look into this for you here.

I kindly ask that you email suppor­t-o­n@l­eov­ega­s.com detailing the above and putting: 'FAO Complaints Team' as the subject line. We will then personally ensure that this is investigated further for you.

Thank you and have a great day!

I got this email from (Leovegas manager -Adam-) this morning , he said will follow up this case immediately.and will contact the payment department directly!
I will keep updating this post here…

Thanks

Thank you for contacting us.

Thank you for letting us know you have reached out; Rest assured the relevant team will reach out to you as soon as possible.

I appreciate your cooperation and understanding.

Have a nice day!

Yes Leovegas team
Thanks your reply . I hope you said that , and your team doing what you said too . Because the wire transfer almost one month . I still checking my bank yesterday and now , there has no wire transfer arrive ..
from January 23 the customer told me sent . We are now February 19 .
I called the bank , the said wire transfer maximum takes 10 business days , so I asked for custoemr support to proof they sent ! Than I asked for transaction payment ID , but they not able to give me this payment ID . Your team said $180000 CAD already sent out to me , almost one month , not arrive , and Leovegas can’t proof anything they sent , that is why I start worries . And u requested to check this case since February 8. From now . Over 10 days . Still nothing to my bank account . I know and thanks Leo team keep saying good thing , you will check . And you will follow up … but I hope you understand, if the player loss those money on the game room , and we will not ask and keep asking .. just feel sad and bad luck .. but if those funds is from the game account balance or winning . We withdrawal the money , doesn’t matter the amount, you must to payout the funds right ! Leovegas bank account have enough money to payout right ? It’s too much ? $180000 CAD ? You need time ?
When I withdraw money , your team already asked me bank statement! Tax returns! I already gave you me and my wife house buy and sold documents! My all I D documents…and my company ownership ! ! to proof my funds deposited to your game account is legit , but when I asked your team just to proof what you said ! They sent on 23 January! They can’t proof that .
I am not saying your team didn’t sent and then said to me sent , but at least check what is going on right ? Wire Transfer take that long ?
But thanks anyways your reply !!
I withdraw money before , Leovegas has no problem, but this time take too long .. I hope you can understand my concern!

Thanks your reply ! And you said your team going to follow up for real ! Thanks

To Leovegas!
Please be honest, trustworthy, moral, and treat your members fairly. We don't want any fraud. You are hurting me, both in life and mentally. This will cause me to need to see a psychiatrist! Please stop hurting me
Thanks so much . If you for real follow up this wire missing case . I will still happy and okay .
Thanks so much

Hi Leovegas
I already called the igaming Ontario office this morning, I report this case to them , they gave me the email and the officer told me need to sent your team the Formal Complaint- and your team for this case , must be processed within a reasonable time. If nothing updates and try to doing nothing
I have to go back to igaming Ontario office , they going to start investigating this case .
Thanks to understanding my concern.

Dear all,

We regret to inform you that following the submitter's confirmation that the issue, subject to this dispute, has already been raised with the relevant regulatory body and, taking into account the fact that the parties did not reach a mutual agreement of settling the dispute, the AskGamblers Complaint Team has no other option but to close this complaint as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly. 

As soon as the AskGamblers Complaint Team is notified about the regulator's final decision on the case, we will comply and mark this complaint accordingly.

Dear all,

Following an email confirmation from the complaint's submitter, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.