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LeoVegas Casino - Delayed payment for 12+ business days

未解決

苦情情報

係争中のカジノ

レオベガスカジノ

kr 50000

Ruddihytte ノルウェー
投稿日 2021年7月10日

Hello.

I come here to hopefully resolve this issue quickly.

I won 50000+NOK on leovegas in June.

Late June I decided to withdraw 50000NOK from my account.

The withdrawal was accepted and processed on June 23rd according to an email I got, after a couple of days verifying my account.

June 30th I was in contact with live chat support at leovegas and inquired about the withdrawal.

I was then informed that the withdrawal was not sent to, or not processed by, their payment organization until the 25th of June.

July 2nd midday, I contacted live chat again to inquire about the withdrawal as I had not yet received my winnings. I was told to send in a list of my account transfers.

I informed the support that the money had only been sent on the 25th and not the 23rd,as per the info given to me by them on the 30th of June.

And then they told me that the money should be in my account within the day.

At the end of the workday July 2nd, I contacted live chat again and was told to send in a bank statement, the transfers on my account, to prove I had not received the payment. I sent the required documents.

July 5th i contacted them again and inquired about the payment and bank account transfer documents, was told they were checking into it and had escalated it to decrease wait time.

July 6th, according to live chat their 'payments division' is still working on the documents i sent.

July 8th I inquire live chat again about verification/check of bank transfers, and they tell me the documents are Invalid and I have to send proper ones.

So 6 days they spend only to tell me my documents were invalid.

I upload correct documents.

2 Days later and still no mail about what is going on or what causes the delay.

What I need is the money in my account.

It has been 16 days since my withdrawal was accepted, but still nothing in my account!

This has taken too long already!

投稿日 2021年7月13日

Hello RUDDIHYTTE,

Thank you for contacting us.

I'm sorry to hear of the issues you have been experiencing with this. Unfortunately, due to GDPR I am unable to look into this for you here.

I kindly ask that you email suppor­­­­­­­­­­­­­­t­­­­@­­­­­­l­­­­­­­eo­­­v­­­­­­eg­­­­­a­­­s.com detailing the above and putting: FAO Fiona/Nil as the subject line - We will then personally ensure that this is investigated further for you.

Thank you and have a great day!

Ruddihytte ノルウェー
投稿日 2021年7月13日

Hello Leovegas,
Thanks for the reply.

I have done as you requested and sent an email detailing the above, with the requested subject line.

I hope to see a speedy resolution to this little ordeal.
Be well.

Ruddihytte ノルウェー
投稿日 2021年7月14日

There's now more than 24 hours since I sent the email to support, and still no answers.

There has also been 12 days since i requested a receipt or other proof that payment was sent, and I was told that would take 1-2 days. Still nothing.

So they have contacted their payments agency with regards to this, and still after 12 days they have gotten no reply?

Everytime I have contacted Live chat I've been told that I will receive information via email, but other than requests for verification documents I've never been sent any unprompted update or information regarding this case.

This is gjetting ridiculous.

投稿日 2021年7月16日

Dear RUDDIHYTTE,

Thanks for getting back to us, should you have sent in a direct message you shall receive a response from myself as soon as possible.

Thank you for your patience and cooperation.

Ruddihytte ノルウェー
投稿日 2021年7月16日

I have received your e-mail, and sent my reply. Hoping for a hasty solution.

Unfortunately it does not give any information about my payment, It's Just another "we're looking into it and will get back to you". Nothing Else.

This is not good enough, and is clearly Just a delaying tactic.

I need you to get my withdrawal into my bank account, that's the only acceptable solution.

投稿日 2021年7月20日

Dear RUDDIHYTTE,

Thanks for getting back to us and apologies for the delay should you have sent in a direct message you shall receive a response from us as soon as possible.

Thank you for your patience and cooperation.

Ruddihytte ノルウェー
投稿日 2021年7月20日

Hello Leovegas.

I sent an email to you yesterday, and no reply yet.

All your Livechat says is 'have patience', and that the withdraw will go back to my leovegas account?!

In three days there will be one full month since my withdrawal-requests was accepted. Still nothing, and no clear answers.

Please fix this asap.

投稿日 2021年7月23日

Dear RUDDIHYTTE,

Thanks for getting back to us, should you have sent in a direct message you shall receive a response from myself as soon as possible.

Thank you for your patience and cooperation.

Ruddihytte ノルウェー
投稿日 2021年7月23日

Dear Leovegas.

I wrote you an email on july the 19th, asking about update on my missing payment.

Still you have not replied.

Today marks 1 month of missing payment! And no clear answers.

I have No idea what's going on, and you are only blaming your payment provider.

I need answers, but mostly you just need to fix this.

AskGamblers
投稿日 2021年7月23日

Dear LeoVegas Casino,

Please let us know if there are any updates regarding this ongoing complaint. Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

レオベガスカジノ 苦情

  • 135 / 148 解決済み
  • 1日 平均レスポンス
  • 1週間 平均苦情ライフ
  • 4,666 USD 平均額

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