Kosmonaut Casino - Withdraw keeps getting rejected

Dear @Caro666,

The AskGamblers Complaint Team is kindly asking you to update your complaint accordingly and clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Amount in dispute is 1,000 dollars ongoing since 26/05/23 both bank accounts drivers license and my address in New Zealand I have sent it all and still they can’t send 1 of information I have sent is what my banks needs to allow deposit as I have discussed this problem with my kiwibank support bank

I have contacted kosmonaut support team again trying to withdraw my money and soon it be rejected to this is not what I expected from this site as you see they quite happy taking my money yet can’t pay it out

They say they contacting there finance people they been saying this for while I want answers they say contact you soon still nothing

Dear Kosmonaut Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

This is more information I have sent requesting my money back still waiting yet they are happy to sent me free spins to keep playing which I haven’t so my money sits in limbo

Really love this more free spins

As u can see despoist with Skrill account 40 dollars accepted but trying to withdraw my 1,000 dollars rejected and I’m trying again on 22nd June and it’s pending

Dear Kosmonaut Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear all,

Kindly be notified that this complaint is being reopened following the declared willingness on behalf of Kosmonaut Casino management to do everything within their power to resolve their outstanding AGCCS cases. The AskGamblers Complaint Team will gladly assist by giving any of these old cases an additional chance for a successful resolution.

the payment to the player CARO666 was made on 2023-06-22 17:00:08
For some reason, the Kosmonaut casino team missed that the player complained. Now I'm dealing with it.
This complaint needs to be closed

Dear @Caro666,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

in addition to responding to the player's CARO666 complaint, I am sending a screenshot confirming the payment