Kosmonaut Casino - Incomprehensible

Dear Nicole, we have reviewed your complaint and have done a full check on your issue.

1. According to the bonus rules of the promo code KOSMOWED item 1:
The bonus is available for players who have placed at least 1 deposit, weekly, from Wednesday 00:00 UTC to Wednesday 23:59 UTC (https­://­www.ko­smo­nau­tca­sin­o.c­om/­bon­us-­ter­ms-­and­-co­ndi­tio­ns/­wed­nes­day­-no­-wa­ger­ing).
At the time you entered it was Thursday 06:41, so the promo code was not applied.
But in spite of this you were given an alternative loyalty bonus, which was larger than the amount claimed from the promo code.

2. As for the BETTER promo code, it really didn't work for you automatically due to technical reasons. As soon as the technical work was stopped, the bonus of 90% of your deposit was added to your gaming account. But unfortunately, you did not use this bonus to the end and it eventually expired.

We were glad to help you sort out the situation, we wish you good luck and look forward to seeing you again.

Sincerely,
Kosmonaut Casino Support

Dear @Mizbamps,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.