Kingdom Casino - They closed the account and debited the funds

Dear all,

This complaint has been reopened as per Kingdom Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Hello ARTEM7373,

Our terms and conditions state that the creation of duplicate accounts, especially for the purpose of claiming sign-up bonuses more than once, is strictly prohibited.

We kindly ask you to review our terms and conditions, as adherence to these guidelines ensures a fair and enjoyable experience for all our players. If you have any further questions or require assistance, please don't hesitate to contact our support team directly.

We appreciate your understanding and cooperation in this matter.

Dear Kingdom Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player. Please make sure to state all the relevant casino and/or promotional terms that you believe have been breached by the player, if any. Please send required information to suppor­t@a­skg­amb­ler­s.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear AskGamblers Complaint Team,

We have contacted you by email and are awaiting further instructions from your side.

Dear all,

Kindly note that the AskGamblers Complaint Team requested and is still awaiting additional information from the Kingdom Casino team.

Should the operator fail to provide such an update within the specified timeframes, the case shall be considered unresolved and will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Hello, you asked me to answer you.No, the problem has not been solved, the casino account is still deactivated

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Kingdom Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.