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新着情報

King Billy Casino - €2,700 lost, but baron Cashback not given

解決済み

苦情情報

係争中のカジノ

キングビリーカジノ

€ 135

投稿日 2021年12月22日

Hi, I lost over 2700 € at King Billy Casino last Month on 29.11.2021 and I am level Baron. That Means I should get 5% Guaranteed Cashback if I lose more than 500€ in a week. So I have waited and waited and I didn't got that 5% cashback. I Contact the casino support and they said my losses where less than 500€ that week. I only made deposit over than 2700€ that week and make no withdraw and I have deposit without a wager bonus or another bonus at depositing that money....

I have screenshot from the chat with 3 different Casino supports and all of them first wrote "please give me 5 min to check your account" and then there comes a simple standard copy paste sentence from thereAGB which says "Bitte lassen Sie mich erklären, dass die Summe der verlorenen Wetten ohne Bonus weniger als 500 EUR beträgt." which is really ridiculous :D....

投稿日 2021年12月25日

Dear AskGamblers, dear Player,

both our Head of VIPS and Head of Customer Service have been informed about this complaint.

Due to the timing of the complaint (Christmas day today) we will need some time to gather data and come back to you with a reply (no more than 48 to 72 hours).

thank you for your understanding and Merry Christmas,

the King Billy Team

投稿日 2021年12月29日

The kingbilly casino finally gave me my cashback. Thank you all

AskGamblers
投稿日 2021年12月29日

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

キングビリーカジノ 苦情

  • 42 / 42 解決済み
  • 2日 平均レスポンス
  • 6日 平均苦情ライフ
  • 1,367 USD 平均額

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