Kineko Casino - Delayed payment without reason

Hello. I decided to write to your forum after unsuccessfully trying to solve the problem with this casino. On June 14, 2024 I made my deposit to this casino in the amount of 0,0008 btc. On the same day I won 0,0022 btc and tried to withdraw them. It has been exactly one day since my request, my withdrawal was still marked as pending. I wrote to the live chat, a person with the name Graham answered me and said he would pass the information to the right department to help me withdraw the funds. Another day passed and the situation was not resolved, I wrote to live chat again, I was also told to wait. I have been writing to the live chat every day for 5 days in a row and I get the same reply. I realized that I will not find help in live chat and went to their discord. In discord I created a ticket to support. A large amount of time passed and nobody answered me. As a result, I can not get my payment, and their support does not try to help me and ignore me. So I decided to write a complaint here, maybe with your help I will be able to understand the situation. I have attached video and screenshots.