Hello. I can't withdraw money from their casino for a week now. I made a deposit of 184 TRX. I played a little bit and increased my balance to 4800+ TRX. I decided to withdraw the money and started to make a withdrawal request.
At the time of withdrawal I was met with an error: "you have not fulfilled the 1x wager requirement of your initial deposit". Although the amount of wagers was 3 times my deposit, I tried to play more and played slots for another 800 TRX. I had 4641 TRX on my balance. I started to make a withdrawal request again, but I kept getting the same error.
I wrote to technical support and they said that my situation would be reported to the department that deals with it. A day passed, there was no answer, I wrote to support again and they wrote me again that the answer will be passed to the right department.
Another day passed and again there was no response, I wrote to them to manually withdraw money to my wallet "TYUQWytY8DiEnq7mA3w65eZVFhAwyNfbRM". I was again told that my request would be forwarded to the correct department.
Over the next few days I was simply ignored and did not respond to any messages. I am still getting the same withdrawal error, tech support is not responding to me.
I'm attaching a video where you can see everything clearly. I got suspicions of fraud.
Please sort out the situation and help me to withdraw my funds.
