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KatsuBet Casino - Withdrawal method rejected

解決済み

苦情情報

係争中のカジノ

カツベットカジノ

$ 2000

投稿日 2023年9月6日

Before depositing funds to katsubet I wanted assurance of verification of my account and proof of withdrawal methods to New Zealand as I have been mucjed around by a casino and wallet service before. I got an email saying I'm verified at that NZ does accept bank transfer. I have deposited and since had a successful withdrawal to the visa debit card I deposited with sum of $40. The current issue is I won $2000 no bonus used and the casino states I cannot use visa withdrawal and has rejected all attempts to withdraw giving me the option of Skrill ( I specifically stated I won't use, and minfinity which doesn't accept NZ and I don't want to use. I have screenshot proof of every detail in this complaint. From the emails I sent and received to clarify verification and withdrawal options. Prev accepted withdrawal from the casino. Proof minfinity won't accept NZ. My request from the casino is that they withdraw my money to the method I deposited as suggested ..( see further screenshot.

AskGamblers
投稿日 2023年9月8日

Dear KatsuBet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

投稿日 2023年9月9日

Dear JENASEE88,

Profound apologies for the less than satisfactory experience you have encountered on our platform.

First and foremost, it is our paramount responsibility to furnish our players with clear and precise information. Our team acknowledges that our initial responses may not have been as attentive as they should have been. Our highest commitment is to ensure that players have the smoothest gaming experience possible, and we are wholeheartedly devoted to making this a reality.

Regarding your withdrawal request of $2000, specifically to your Visa debit card. It is important to note that withdrawal to a bank card is a distinct option available to players in New Zealand, and that is why we do offer this choice. As the player have mentioned, she had received her first withdrawal using this method. However, it is significant to note that bank cards can sometimes encounter challenges, including lower success rates. Thus, we proposed alternative withdrawal methods as a solution, with the sole intention of making the process smoother. Please rest assured that this is not indicative of any reluctance on our part to release rightfully earned winnings. As an honest casino, we take great pride in handling all winnings responsibly. You can verify our credibility by visiting the following link for complete transparency: https:­//7­bit­cas­ino.co­m/a­bout-us

What is more, we understand your viewpoint regarding the refund of your deposits. Nevertheless, it is crucial to clarify that customers have the right to manage their funds and gameplay based on solely theirs decisions. We actively promote responsible gaming, and if a player chooses to cancel withdrawal requests and continue playing, it is entirely their desire. The client in question utilized all their funds for gaming activities and consistently canceled cashouts. It is firmly believed that it should be understood by players that gambling does not always yield winnings. By accepting our Terms and Conditions players confirm their awareness of the fact that gambling may lead to losing money. The Casino is not liable for any possible financial damage arising from your use of the Website. You can see this rule here: https:­//w­ww.k­at­sub­et.c­om­/te­rms­-an­d-c­ond­itions or screenshot: https:­//p­rnt.sc­/s8­h55­Cb064bp for your convenient.

Should you have any further questions or require assistance with any aspect, please do not hesitate to reach out via [email protected] to our dedicated support team. Our commitment to delivering the highest level of service and ensuring your complete satisfaction remains unwavering.

Warm regards,
Katsubet Casino

AskGamblers
投稿日 2023年9月11日

Dear @Jenasee88,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

カツベットカジノ 苦情

  • 9 / 10 解決済み
  • 1日 平均レスポンス
  • 1週間 平均苦情ライフ
  • 2,383 USD 平均額

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