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KatsuBet Casino - Deposited money still not reflected

解決済み

苦情情報

係争中のカジノ

カツベットカジノ

¥ 4500

投稿日 2022年9月12日

I made a payment of 4500 yen on September 5th, but no matter how long it took, the payment was not made and even if I inquired about it, it was processed, so I just said to wait for a new email and did not give the specific progress. I have also sent screenshots of proof of deposit many times. It won't be credited though. Apparently there is a pending transaction of 4500 yen on your transaction, but now after 5 days it has not been credited. If you don't want to reflect the payment, please refund the money as soon as possible, but wait for the email and tell me only that.

投稿日 2022年9月13日

Dear AskGamblers Team,

We would like to inform that we have contacted the finance department and received the response that this transaction was unsuccessful on the payment provider's end because of timeout. The funds should have been returned to the customer's balance during 5-7 banking days.

Unfortunately, in reference to the player's complaint the funds didn't return. We would like to ask the PALOPALO3104 to provide us with the bank statement since September 5th till today in PDF form to double-check the transaction. In addition, we have contacted the customer directly via email with this request and will be waiting for the player's reply.

Kind Regards,
KatsuBet Casino Team

投稿日 2022年9月16日

It is still not reflected and the money is not returned.

投稿日 2022年9月16日

Dear PALOPALO3104,

We are so sorry to hear that the funds didn't return to your balance. Please send us the bank statement since September 5th till today in PDF via email, so that our finance department could double-check the transaction. Regrettably, finance department will be unavailable to check information regarding your deposit without this document.

Hope for your understanding and cooperation. Our team will be waiting for your email.

Best regards,
KatsuBet Casino Team

投稿日 2022年9月19日

Dear AskGamblers Team,

We would like to inform you that we received bank statement from PALOPALO3104. We double-checked the transaction and find out that the deposit was successful and already added to the player's account.

Furthermore, we ask you to close the complaint as the issue was resolved.

Kind Regards,
KatsuBet Casino Team

AskGamblers
投稿日 2022年9月19日

Dear @palopalo3104,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.