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KatsuBet Casino - Delayed withdrawal of winnings

解決済み

苦情情報

係争中のカジノ

カツベットカジノ

$ 10000

投稿日 2023年7月17日

I have been waiting for my withdrawal to even be approved for 36 hours. They advertise instant withdrawals. They ignore me in live chat or give generic responses saying we’re working on it. Wait. Can’t get anywhere. No email replies with any substance other than generic responses saying please wait, but try your luck here. I am verified and have withdrawn before but never this much. They owe me 4 withdrawal requests totalling $10,000. I want my money now. This is outrageous. I am a vip player and they still aren’t paying me.

AskGamblers
投稿日 2023年7月19日

Dear KatsuBet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

投稿日 2023年7月21日

Dear TTEDFORD,

Thank you for taking the time to share your review of our casino.

First and foremost, we sincerely apologize for the inconvenience and frustration you have experienced with your withdrawal process. Our team is committed to providing the best possible service to all the esteemed players, including our VIP members like yourself.

We have acknowledged that the current 36-hour waiting period for withdrawal approval does not align with the high-standard service we strive to offer. Please be aware that cashout requests are diligently queued for processing by our Finance team. Our team adheres to a first-come, first-served basis for handling all requests, which can sometimes result in longer processing times than usual. This delay is happening due to the meticulous verification and thorough processing of transactions. In general, there are various factors that may cause delays in withdrawal approval, such as surpassing weekly and monthly limits, technical challenges with the payment method, or the player's verification status not being fully completed despite their assertion.

If you have any further concerns or questions, please don't hesitate to contact us via [email protected] directly. We are here to assist you throughout this process and ensure that you have a smooth and enjoyable environment at our casino.

Thank you for bringing this matter to our attention. We look forward to resolving it to your complete satisfaction.

Best regards,
Katsubet Casino Team

AskGamblers
投稿日 2023年7月24日

Dear @ttedford,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

カツベットカジノ 苦情

  • 9 / 10 解決済み
  • 1日 平均レスポンス
  • 1週間 平均苦情ライフ
  • 2,383 USD 平均額

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